Summary

Dear HR/Recruitment ;





Here are my Candidate Details for Your Consideration :





- Job Applied : Senior Engineer / Team Leader [ IT ]


- Ticketing Systems Work Experience : Assyst v10 SP7.5 ITSM Ticketing System from AxiosSystems UK

- Nationality : Jordanian/Palestinian (Born in KSA)

- Date of Birth : Oct. 01, 1983

- Degree : Computer Engineering, KFUPM, Dhahran, Aug. 2005, GPA : 3.52/4

- Current Location : Amman, Jordan

- Work Experience : (10+) Years in IT in KSA

- ITILv3 Training : Foundation & Intermediate Capability by GlobalKnowledge KSA

- Expected Monthly Rate : Negociable

- Online Resume/CV Link : https://www.resume.com/share/83wnkcasenwyowza4



Key Skills:

ITSM Ticketing Systems, Incident Management, and Problem Management.
Managing SLAs & KPIs.
IVR Systems Design and Development.
IP Contact Centers Management, Inbound ACD, Automatic Outbound Dialling (AOD), SIP Configuration.
Configuring and Generating Productivity Reports from the ITSM Ticketing System & from the Telephony/IVR/Contact Center System/Software.
Information Security Management and Improvements on the currently existing Security Measures including: Preventive, Reductive, Detective, Repressive, and Corrective Security Measures.
Provided End User Training and Coaching in multiple ITSM/ITIL related Sujects/Topics.




Thanks & Regards ;

AbedAlFattah M. Hamoud

Cellular : +962 790751430

Gmail ID : [email protected]

Linkedin Profile : http://www.linkedin.com/in/abdulfattahhamoud